Identifying the Problem:
Most international students (and others who interact in a new culture) experience some form of culture shock at some point during their stay. Feelings of disorientation and confusion often occur when students undertake a program of study in a new culture. It is normal for students to go through a period of cultural adjustment or culture shock. Misunderstandings due to differences in expectations, assumptions, roles, and communication styles can lead to frustrations.
Common symptoms or signs include the following (many of them as similar to symptoms that individuals experience when they go through any transition phase):
fatigue
frequent headaches, stomach aches, and other physical symptoms related to stress
changes in sleeping or eating habits
irritability
getting excessively angry, frustrated, or upset (frequently these negative feelings are directed toward the new culture)
tendency to be withdrawn, sad, or lonely
interacting almost exclusively with people from one's own country
not feeling like oneself
a heightened sense of incompetence
feeling overwhelmed by cultural differences
Students who experience culture shock may find it more acceptable to seek medical care rather than counseling services.
How to Respond:
It can be helpful to ask an international student about how he or she is adjusting to living in a different culture.
Let the student know that other international students also experience challenges when adjusting to the United States. It can help students to know that they are not the only one.
Encourage the student to talk with other international students about her or his experiences as well as strategies for dealing with cultural shock.
Invite the student to ask questions about United States cultures, particularly the academic culture within the University.
When appropriate, take time to explain United States cultural norms around time management, communication etc.
Encourage the student to take care of himself or herself: Get plenty of rest, exercise regularly, eat a balanced diet, find opportunities to socialize, and take time for recreational breaks.
Encourage international students to make use of University resources. Also, discuss the benefits of seeking support from friends and family back home and the need to balance this with developing new support systems - this could be the first time a student has been away from family and friends.
